Shipping policy

Order Processing

Orders are processed and shipped within up to 5 business days after payment is received.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping

We offer shipping to destinations available at checkout.

Shipping costs and estimated delivery times are calculated and displayed at checkout based on your delivery address and the selected shipping method.

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, or other circumstances beyond our control.

International Orders

International customers are responsible for ensuring that the ordered products can be legally imported into their country.

Depending on the destination, your order may be subject to customs duties, import taxes, VAT, or other fees. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance may also cause additional delays.

Customs Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Tracking

When tracking is available, a tracking number will be provided by email after your order has been shipped.

Please allow some time for tracking information to become active after the package is handed to the carrier.

Delayed or Lost Packages

If your package is delayed, please check the tracking information first.

If the tracking information indicates that the package has been delivered but you have not received it, please contact the shipping carrier and then contact us so we can assist you.

We are not responsible for delays caused by customs, incorrect or incomplete delivery information, carrier disruptions, or circumstances outside our control.